shipping and delivery
Currently Atelier~Markx ships every order within the following European countries free of charge.
Denmark (except Greenland and the Faroe Islands), Belgium, Finland, France, The Netherlands, Ireland, Italy, Norway, Poland, Switzerland, Sweden, Spain, United Kingdom, Germany, Austria, Portugal.
Your order will be send with the standard service of PostNL.
Orders outside the Europe Union will be send by the standard service of UPS. Please contact us for shipping costs.
Please note that depending on your region import taxes, duties, costume fees or other charges can occur of which Atelier~Markx, unfortunately, will not be held responsible.
If you live (and therefore order) outside of Europe, the VAT rate will mostly be 0%.
All orders placed before 12 PM on business days will be send the next day. Please allow up to 5 working days for delivery after your order has left Atelier Markx. Orders outside the Europe Union will take longer, depending on country. Your order will be delivered to the address you specified, we send track & trace codes on request.
We insure all packages in transit from Atelier~Markx to the delivery address against theft and accidental damage. Once the package has been signed for, it is no longer insured.
If the package looks as if it might be damaged, you should refuse receipt of it. You are responsible for examining your items for any defects and for informing us of these. If one or more items prove to be defective, or if an item is missing from your delivery, you will have the option of returning the defective item(s). We will then refund the purchase price and all delivery charges.
When you place an order, you will receive an acknowledgement that we have received your order. However, the purchase agreement will only become binding once you have received an order confirmation from us.
We deliver with UPS and post.nl